On the rzxshop.com platform (“Platform”), all payments for the purchase of products and services are exclusively made through the credit system known as the “RZX Wallet” (“Credits”). The RZX Wallet is not a financial instrument or a deposit in fiat currency but rather an internal system for converting money into digital credits, which can only be purchased and spent within the Platform to buy products and services offered.

Purchase of Credits and Payment Methods

Users can purchase RZX Credits using credit/debit cards, SEPA bank transfers, cryptocurrencies, and, where available, third-party vouchers. The purchase of these Credits is final and non-refundable, except in the case of account closure. This means that funds converted into Credits cannot be returned to the User in the form of fiat currency, except in circumstances outlined in the Terms and Conditions.

Nature of Credits and Absence of Financial Activity

RZX Credits do not constitute legal tender and are not equivalent to bank deposits or financial instruments. Their purchase grants Users a limited right of use within the Platform, exclusively for placing orders with Sellers on rzxshop.com. Under no circumstances should the RZX Wallet be interpreted as a bank account, regulated digital wallet, or electronic money service under applicable financial regulations.

Using Credits for Orders and Refunds

When purchasing a product on the Platform, the User uses the available RZX Credits from their Wallet. If an order is canceled, returned, or refunded by the Seller, the corresponding amount will be recredited in the form of RZX Credits to the same Wallet. These Credits can then be used for future purchases on the Platform.

Payments to Sellers and Payout Requests

When a User makes a purchase, the Seller immediately receives the corresponding RZX Credits for the transaction, minus applicable fees. However, to ensure consumer protection and allow for the right of withdrawal or the handling of returns and complaints, the Seller can convert these Credits into actual currency (payout) only after a minimum period of 14 days from the order date. Until then, the Credits remain associated with the Seller but cannot be withdrawn as fiat currency.

RZX Power Pack Membership

Users, including Sellers, may choose to purchase the membership called “RZX Power Pack”, which provides additional benefits and extra Credits for use on the Platform. The terms, benefits, and usage conditions for the RZX Power Pack are detailed in the dedicated section [https://rzxshop.com/rzx-power-pack/]. The purchase of the membership does not change the nature of the Credits or the general payment rules within the Platform.

Account Closure and Credit Refunds

If a User chooses to close their account, any remaining Credits may be refunded according to the terms and procedures outlined in the Terms and Conditions for Users. This refund constitutes an exception to the general rule that Credits are not convertible into cash.